Shipping & Return Info
Here you will find all shipping, return and refund information.
Shipping & Returns
Standard shipping within the U.S. territory included in price, express and International shipping is available for an additional fee. Shipping is provided via USPS and UPS courier services, tracking is also provided via email. ALL SALES ARE FINAL, with the exception of damaged goods. All items damaged in shipping transit are accepted for return with proper proof of damage. No returns on custom pieces - unless damaged in transit. Damaged custom pieces have the option of receiving a 40% refund.
Refunds are issued for damaged goods upon return of damaged item, or proper proof of damage due to shipping. No full refunds or "re-makes" will be provided for custom pieces. You may be granted a 40% refund for custom work, with proper proof your piece was damaged in shipping transit. Re-makes of damaged goods are available also for an additional $100 non-refundable fee (for both custom and original work) for time and supply compensation. If you are dissatisfied with your purchase, we will discuss ways to correct any error in artistic conveyance, however, no FULL refund will be provided. If however we find no resolve and you are still dissatisfied, you may receive a 50% refund (this applies by case and is solely up to Suki's discretion to issue this refund.)